<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: Uninstall PRTG Products

Whether you uninstall an entire PRTG installation or a remote probe installation, take the following steps. Use the Windows uninstall routines to remove the software from your system.

For more information on how to uninstall a multi-platform probe, see the Knowledge Base: Step-by-step installation guide for the multi-platform probe.

Step 1

From the Windows Start menu, run Uninstall PRTG Network Monitor or open your Windows Control Panel and select the desired entry in the Programs and Features section. To uninstall a remote probe, only the second option applies. Depending on the installed products, not all uninstall programs are available.

Step 2

If asked, confirm the question of the Windows User Account Control with Yes to allow the program to uninstall. The software uninstall dialog guides you through the uninstall process.

Step 3

Confirm the removal of the software with Yes.

Step 4

Wait while the software is removed.

Step 5

Confirm a system restart with Yes.

Step 6

After the system restart, the software is removed, but there is still some custom data in the PRTG program directory. If you have uninstalled an entire PRTG installation or a remote probe installation, your monitoring data is still stored on the system. To completely remove all PRTG data, delete the PRTG Network Monitor folder as well as the Paessler\PRTG Network Monitor folder in the PRTG data directory.

For more information, see section Data Storage.

Step 7

During the installation of PRTG, a component called Npcap is also installed on your system. After you uninstall PRTG, you need to manually uninstall this feature. To do so, open your Windows Control Panel and select Npcap 0.9983 in the Programs and Features section. Click Uninstall to remove this feature from your Windows system.

If you updated to PRTG 19.2.50, you also need to manually uninstall the Npcap loopback adapter. For more information, see the Knowledge Base: I have issues with additional services after updating to PRTG 19.2.50. What can I do?

More

KNOWLEDGE BASE

I have issues with additional services after updating to PRTG 19.2.50. What can I do?

• https://kb.paessler.com/en/topic/86103

Can we remotely and silently uninstall a remote probe?

• https://kb.paessler.com/en/topic/27383

Step-by-step installation guide for the multi-platform probe

• https://kb.paessler.com/en/topic/91141